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What
is the Library's Mission Statement?
The Library's mission is to implement
Penrith City Council's strategy and program. It will do this
through skilled and responsive management, by valuing its
staff, partnerships and community involvement, by providing
quality customer service and upholding ethical standards of
behaviour.
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What is your address?
The main branch of the Library is located
in the Penrith City Council Civic Centre at 601 High Street,
Penrith (that is, on the north east corner of High Street
and Castlereagh Road). The Civic Centre building is located
at the western end of Penrith Plaza and across from the Joan
Sutherland Performing Arts Centre.
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How
do I go about getting a library card?
If you live, work, pay rates or go to
primary or high school in the Penrith City Local Government
area library membership is free. An annual subscription of
$20.00 or $15.00 concessional membership applies to members
who are not residents/ratepayers
and/or employees/school students in Penrith City. To join,
simply go to your nearest library branch. You will need to
show proof of residential address when joining (e.g. current
driver’s licence, health care card, council rate notice,
electricity or gas bill etc.). Only Concession cards approved
by State Rail will be accepted.
(See ).
If you are under 16 years of age you will need a parent or
guardian to join on your behalf.
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How
many items may I borrow at any one time?
Members may have up to ten (10) items
on loan at any one time. Gold Card members may borrow 20 items at one time.
Reference books, Local Studies material and other special collections are
NOT FOR LOAN.
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How
long may I borrow items?
Items may be borrowed for up to three
(3) weeks, except magazines and DVDs, which may be borrowed
for one (1) week only.
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May
I check out materials if I don't have my card with me?
For your protection, and ours, we require
you to bring your card with you every time you wish to borrow.
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Must
I return items to the place from which I borrowed them?
You may return items to any Penrith
City Library branch.
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How
long does a library card last?
A card lasts as long as it is physically
useable. However, even though you retain the same card, we
ask you to re-register every two years so that we can keep
up with any change to your registration information. The computer
will let you know when it is time for an update.
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Should
I let you know if I change my address or name?
YES! Let us know whenever you change your
name and/or address on your library card. It is a condition
of membership that you notify the library of any such changes.
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What
do I do if I've lost my library card?
There is a $5.00 charge for replacing
a lost card. By paying the $5.00 replacement fee at any branch,
you will be issued with a new library card which you must
sign. The card remains the property of Penrith City Library.
Pensioner members with concessional cards recognized by State Rail,
can have their lost card replaced for free - please show staff
your concession card.
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What
do I do if my library card has been stolen?
Inform the Library, who will immediately
cancel your card. Please remember that unless you do so, someone
else may use your card to borrow items - you will still be
liable for any lost items they borrow until it has been cancelled.
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Can
I return items if the Library is closed?
Yes, through the ‘after hours’
book chutes located only at our central branch at Penrith
and St.Clair libraries. Simply place items down the book chute
near the main entrance of the libraries.
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How
do I renew an item?
You can renew the loan of an item by rechecking
it out at any branch library, alternatively by phoning the library
during opening hours, or via the My Library feature of the Library
catalogue http://opac.penrithcity.nsw.gov.au.
Items not on reserve, may be renewed twice.
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How
do I reserve a library item?
This must be done either at the library
or via the library’s Internet catalogue. If you are at
the library, you can either ask a library staff member to
reserve an item for you or you can enter your own reserve
on the library’s catalogue OR at home/office via our
web based catalogue at
http://opac.penrithcity.nsw.gov.au
Items may be reserved for a fee of $1.50
per item. Notification will be sent when the item becomes
available for pickup at your preferred location. The progress of your
reserve may be tracked via My Library on the library catalogue
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How
do I get a book sent here from another branch?
Items requested from another branch are
treated the same as an ordinary reserve (i.e. $1.50 is charged
per item requested). Alternatively, if you would like to pick
the item up yourself on the same day at another branch, library
staff will ring to ensure the item is available to be put
aside for you. There is no charge for this service.
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If
your library system doesn't own the book I want, how can I
get it from another library?
Material not held in the library's collection
may be requested for a $5.50 change to $7.00 fee per item. A part-fee
of $5.50 per item must be paid at the same time that you place the order,
and the additional reserve fee of $1.50 is charged with the notification.
Inter-Library Loan requests must be made in person at any branch library.
The inter-library loans staff will confirm if any additional charges are
imposed by the other lending library service. Notification will be sent by
post when the item becomes available for pickup at your preferred location.
The progress of the inter-library loan request can be tracked via My Library.
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Which
of your library branches are open on Sunday?
Both the Penrith and St. Marys branches
are open on Sunday from 10 a.m. to 5 p.m.
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How
do I book one of the library’s meeting rooms?
You can either apply in person at the
Penrith branch OR you can ring the Library on 02 4732 7889
during business hours. If you prefer to e-mail then send your
request to:
jhampton@penrithcity.nsw.gov.au.
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How
much is your Internet account and how do I sign up?
The cost of this service is $3.50 per hour
for library members, and $5 per half hour for non-members. Internet
time may be used in short or long sessions to suit yourself.
Internet terminals are available at all five branches; 18 at Penrith,
seven at St Marys, four at St Clair, three at South Penrith
and one at Emu Plains.
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What
if I am late in returning items? What are the charges for
lost items?
Penalties may be imposed for the late
return, loss or damaging of items. These may include fines,
full replacement costs including processing charge, the withdrawal
of borrowing privileges or banning from the Library.
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May
I borrow more items if I have overdues?
Depending how long the items are overdue.
Where fines and/or charges have accrued on the overdue items,
further borrowing of items is prevented until the overdue
items are returned and outstanding charges are paid.
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Who
is responsible for damaged, lost or stolen library materials?
It is your responsibility to notify the
library if any of these situations occur. It is a condition
of membership that you are always responsible for all items
taken out on your card. If items are damaged, lost or stolen,
you will be required to pay the replacement cost of the item/s,
including a processing charge.
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What
happens if I believe I've already returned an item to the
Library?
Any such claims should be made as soon
as possible to library staff, to enable prompt checking. When
an item is still on your card and you report it as ‘returned’,
library staff will check the shelves of all branch libraries
and you will be asked to check all possibilities again. The
item will stay on your card until located. You are responsible
for the item until the situation is resolved.
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